Leadership Development: Aldermore Bank

Aldermore Bank - new logoNext Generation Leaders Programme

Background

Aldermore is one of the UK’s fastest growing challenger banks. This rapid growth, coupled with several business acquisitions, meant that little time had been invested in front-line management development. Many of the front line team had been promoted due to technical expertise without being given the skills and training to lead their teams effectively.

Objectives

  • Provide managers with a comprehensive toolkit of skills to enable them to effectively manage their teams.
  • Improve performance management and ensure difficult conversations were not avoided but tackled in a constructive and positive manner.
  • Increase engagement across the organisation by improving communication and ensuring the correct methods are used.

Our Approach

We worked with Aldermore to deliver a programme that was engaging and accessible. We used our knowledge and expertise of delivery within the financial sector to design an innovative programme that would have a long-lasting and sustainable impact on front line managers. To guarantee success, we made sure that:

  • We involved the executive management team from the start to provide momentum and buy-in to the programme.
  • A project team including 8 senior leaders helped to shape the content.
  • A 3 day programme would run over a 5 month period to allow for conscious practice and self- reflection.
  • All delegates received 360 feedback and a 1:1 with their line manager prior to the programme to increase engagement before Workshop 1.
  • The programme was co-delivered by an internal facilitator to make it truly sustainable.

Results included:

  • Increased levels of ownership and responsibility.
  • Managers gained cross–functional insight into other departments, sharing knowledge, experience and best-practice.
  • Clear behaviour changes were identified in workshop reviews by participants.
  • 36% improvement in participant confidence to have a difficult performance conversation.
  • 32% improvement in being able to concentrate on the long-term instead of fire-fighting.
  • 40% improvement in participants feeling they had the skills to coach their team effectively.

What the client said:

I can tell which of my colleagues have been on the course and the positive impact it s had through better language, communication and behaviours”.

“I’ve realised I’m great at managing my team on process, but I don’t inspire them”.

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