Sustaining Change

How do you make sure that the investment made in change is realised and sustained

Recent figures from CIPD show that 75% of change programmes fail to realise the stated benefits and in some cases make things worse. Planning and implementation of the change can be successful, but very often the lack of employee engagement causes this failure.

Whether it is a new IT system, merging two teams/companies together or a leadership restructure, it is vital to business performance that the change is implemented smoothly and becomes ‘business as usual’ as quickly as possible.

With our practical, innovative tools and techniques you can ensure that any change you need to make is embraced and integrated into the ways of working.


  • Minimise the effects on staff morale
  • Maximise the return on investment from the change
  • Speed up the acceptance of change
  • Increase organisational resilience to change in the future
  • Increase capability to handle change
  • How to review learning and ensure this is used to improve what is done next time


We work with you to train and develop your leaders and internal change agents in how to make change ‘stick’. This includes:

  • How to establish the business case for change and get alignment with stakeholders before implementation
  • Developing the vision for the future post change
  • Communicating effectively and regularly; creating two way ‘feedback loops’ that ensure front line staff can get their voice heard by senior leaders
  • Engaging all leaders, staff and stakeholders, to ensure they are committed to the outcome
  • Dealing effectively with inevitable resistance; using the energy created to turn doubters into champions
  • Working with senior leaders, to ensure they understand their role in change; coaching them to ensure presentations and feedback sessions achieve maximum impact
  • Aligning linked processes and procedures to the change, to ensure the ‘words and music’¬†are matching e.g. performance management systems
  • Evaluating the success of the change and how to use this to influence future changes
  • How to review learning and ensure this is used to improve what is done next time